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Return & Refund Policy

 

Updated at January 31, 2022


 

Definitions and key terms

 

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

 

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ELAMES, which is responsible for your information under this Return & Refund Policy.

  • Customer: refers to the company, organization or person that signs up to use the ELAMES Service to manage the relationships with your consumers or service users.

  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit ELAMES and use the services.

  • Store-credit: A store credit is a document offered by a store to a customer who returns an item eligible for a refund. It can be used to buy other goods at the showroom or the online store. 

  • You may exchange merchandise or receive store credit in the amount of the item's last sale price. the company normally issues a store credit when a customer returns merchandise that cannot be exchanged.

  • Service: refers to the service provided by ELAMES as described in the relative terms (if available) and on this platform.

  • Website: ELAMES."’s" site, which can be accessed via this URL: https://elames.net

  • You: a person or entity that is registered with ELAMES to use the Services.


 

Return & Refund Policy

 

Thanks for shopping at ELAMES. We appreciate the fact that you like to shop for quality brands. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

 

As with any shopping experience, there are terms and conditions that apply to transactions at ELAMES. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at ELAMES, you agree to the terms set forth below along with the Policy.

 

If there’s something wrong with the product you bought, or if you are not happy with it, you have 1 month to issue a refund and return it.

 

If you would like to return a product, the only way would be if you follow the next guidelines:

 

  • The product has to be in the packaging we sent in the first place.

  • The product must be returned for inspection for any damages. 

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Lighting Terms and conditions

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These terms and conditions apply with respect to the supply of Elames lighting products. Lighting will be subjected to a manufacturing Warranty as stated only by the manufacturer.

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The warranty shall be excluded as follows:

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  1. Any product that is not provided for inspection upon our request;

  2. All disposable, one-time-use products including fuses, bulbs and lamps;

  3. Any product that has not been properly maintained;

  4. Any product that has been modified by the user or dealer received unauthorized repair, disassembled, or any other changes to the product that created the alleged defect;

  5. Any product that has exceeded the rated capacity specified on the fixture;

  6. Any product that is used in an application for which it is not intended, such as the use of an interior fixture in an exterior location;

  7. Any product that has been improperly installed, installed in a faulty application, altered in any way or tampered with;

  8. Any product that was not used under normal operating conditions or in accordance with labels or instructions;

  9. Any product that has abrasion and/or corrosion;

  10. Any product that has been damaged by an act of God (such as lightning, flood, earthquake), or by events such as war, vandalism, theft, normal-use wear and tear, terrorism, strikes, and labour stoppages.

  11. Drivers must stay under 104°F/40°C. If installed in environments over 104°F/40°C the warranty becomes void.

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We will not issue credit for parts that were damaged or inappropriately handled by customers.

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Refunds

 

We at ELAMES put ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

 

Sadly, there are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded in store credit once our team confirms your request.

 

We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that ELAMES is not liable for damages that are caused to the items during transit or transportation.

 

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your store credit.


 

Shipping

 

ELAMES is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return if applicable. 


 

Your Consent

 

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

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Changes To Our Return & Refund Policy

 

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.


 

Contact Us

 

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

 

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